1. How does outbound calling work? 


Please refer to How do I make outbound calls via Exotel?


2. What is the caller ID that my customers see during an outbound call?


When you make outbound calls, the calls will go out from our PRI and the caller ID that the customer will see will be the landline number (ExoPhone) that you see in your account or one of the redundant backup numbers. If the customers call back on a backup number, they will still be connected to your inbound call flow. More about it here.


3. Can you ensure that the number that I own shows up as the caller ID?

Unfortunately no. Caller ID masking is illegal in India and we won't be able to do that.


4. Will I own the ExoPhone?

Exotel will continue to own these landline numbers which are part of Exotel's PRIs and the ownership of these numbers cannot be transferred to you. But in case there is business exigency, and you choose to move away from Exotel, we will try to ensure on a goodwill basis that the calls that land on this number are diverted to you (at a cost).


5. Will the ExoPhone number be assigned only to me?

Yes, unless you remove it from your end. As long as you continue to use Exotel, this ExoPhone number will be exclusively assigned only to you.

6.Why am I charged for failed calls?

Please refer to this article to know more about how why and when you will be charged for failed calls.


<Looking out for answers to your queries? Say ‘Hello’ to us at>:


Support Phone Number: 8088919888 

Support Email ID: hello@exotel.com