Short video:

To check if an approved SMS template works as transactional,

1) Copy the template.

2) Click on the SMS button on the top left, beside the ‘Call’ button on the Exotel dashboard.

3) Type in a DND number (Check if that number is a DND number) and select the DLT approved sender ID(Header).

4) Paste the template in the SMS body or you can click ‘Choose an SMS template’ and select the DLT approved template.


5) Replace all occurrences of %s or {#var#} (if any) with any set of alphanumeric characters, something like this: rgb567kjb 

and click ‘Send SMS’.

If the DND number receives the SMS, then the template is working fine as expected.

Kindly refer to the video below for a walkthrough.

Support contact details: 

If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888