If there is a request from the Government or Law enforcement authorities, then we require you to provide full cooperation in speedily resolving the issue. Usually, this means, providing documents as evidence. Our Terms of Use also mentions the following:

You will provide us with the e-mail address and phone co-ordinates of your employee/representative who will be responsible to co-ordinate with us for the purposes of this Agreement

Consider an NDNC violation for example: At the time of writing this article, between the two of us, we have 7 days to respond back to the Operator with all the necessary proofs. We will contact the email and phone number mentioned under the Regulatory point of contact for organizing these kinds of documents.

It is better to provide a group email id with atleast two people in it. The phone number is a mobile number of one of the people in this group email.

Have further queries? Reach us at hello@exotel.in or 08088-919-888