So, Exotel sends emails to the registered, individual email address or group email addresses at various instances – to name a few – Missed calls, Completed calls, Voicemails. And at some point, the emails would not reach the specified email address as specified. 

 

The reasons why you may not be receiving the emails – 

  • Wrong group email addresses
  • Your personal email address is not a part of the group email address that has been mentioned
  • There are some filters applied to your email account that is either blocking the emails from noreply@exotel.in or any similar addresses as set by the System Admin in your organization
  • Emails might be getting sent to spam

 

Steps to check for the above reasons (Prior requisite – you need to have admin privileges) 

 

  1. Go to the Co-workers and Groups page and on the right-hand panel, you will find the groups. Click on the “Gear” icon for the appropriate group name.



    Check the email address on the pop-up screen.

  2. Contact your team admin if your personal email address is not a part of the group email address you found in step 1

 

If you’re still not receiving Exotel emails, please send us an email to hello@exotel.in from your registered email address stating the issue, with an example of the call for which you think the email was not sent, and, we will definitely have a look and try to resolve the same.


To know how long it would take us to resolve your query – please click here.


Support contact details: 

hello@exotel.in

08088-919-888