Getting Started

How to get your own mobile / toll-free number
To protect you from the TRAI 13th amendment, we request you to never publish an Exophone on any of your collateral, including, but not limited to the follow...
Sat, 11 Aug, 2018 at 11:48 AM
What is an Inbox or Exotel Dashboard and what can I see in it?
Every call whether an outbound or inbound is displayed in the inbox (Analogous to E-mail). You can get vital call information like date, time and dura...
Tue, 21 Oct, 2014 at 5:21 PM
What all can I search for in my Exotel Dashboard?
We have an improved search function that allows you to search based on a number of parameters including From, Duration, Call Direction, Group, Agent, Call T...
Tue, 21 Oct, 2014 at 5:26 PM
Call Status
For any call that gets routed via Exotel, the status is tabulated based on the direction of the call viz. Incoming and Outgoing, which in-turn results with ...
Fri, 2 Aug, 2019 at 1:02 PM
How do I create a group
Goto 'Co-workers and Groups' Click on 'Add Group' Enter the name for the group. Note- Email id not mandatory requir...
Fri, 9 May, 2014 at 12:01 PM
How do I add a co-worker or a new agent to a group?
Add a co-worker or a new agent to your Exotel account first by following the process explained in this article. After the co-worker or agent is a part o...
Mon, 12 Feb, 2018 at 11:57 AM
How do I send an SMS from my Exotel number?
1) Log into your Exotel account 2) Click on the 'SMS' button on the top left 3) Enter the number to which you want to send the SMS. 4) En...
Fri, 26 Dec, 2014 at 5:14 PM
Why should I switch to exotel from my old SMS service provider to send SMS?
One of our customers said:   we're already using your toll-free number service for customer support for our client, and they wanted to move awa...
Tue, 21 Oct, 2014 at 5:32 PM
What are your working hours for the Customer Happiness team?
Our support works from Monday through Sunday around the clock. We are available for any support queries 7 days a week, 18 hours a day! So just pick up the p...
Wed, 21 Mar, 2018 at 6:38 PM
Who are citizens of the Gaulish Village?
Gaul is a region in Western Europe. Real people lived there but we are not talking about them. At Exotel, all our internal products & projects are named...
Thu, 4 Sep, 2014 at 2:35 PM