Getting Started

What all can I search for in my Exotel Dashboard?
We have an improved search function that allows you to search based on a number of parameters including From, Duration, Call Direction, Group, Agent, Call T...
Tue, 21 Oct, 2014 at 5:26 PM
Call Status
For any call that gets routed via Exotel, the status is tabulated based on the direction of the call initiation viz. Incoming and Outgoing, which in-turn re...
Thu, 12 Dec, 2019 at 1:47 PM
How do I create a group?
For creating a group on the dashboard, please follow the below steps - Goto 'Co-workers and Groups': https://my.in.exotel.com/exotel/accounts...
Thu, 4 Feb, 2021 at 2:46 PM
How do I add a co-worker or a new agent to a group?
Add a co-worker or a new agent to your Exotel account first by following the process explained in this article. After the co-worker or agent is a part o...
Mon, 12 Feb, 2018 at 11:57 AM
How do I send an SMS from my Exotel number?
1) Log into your Exotel account 2) Click on the 'SMS' button on the top left 3) Enter the number to which you want to send the SMS. 4...
Mon, 9 Dec, 2019 at 12:01 PM
Why should I switch to exotel from my old SMS service provider to send SMS?
One of our customers said:   we're already using your toll-free number service for customer support for our client, and they wanted to move awa...
Tue, 21 Oct, 2014 at 5:32 PM
What are your working hours for the Customer Happiness team?
Our support works from Monday through Sunday around the clock. We are available for any support queries 7 days a week, 18 hours a day! So just pick up the p...
Wed, 21 Mar, 2018 at 6:38 PM
Who are citizens of the Gaulish Village?
Gaul is a region in Western Europe. Real people lived there but we are not talking about them. At Exotel, all our internal products & projects are named...
Thu, 4 Sep, 2014 at 2:35 PM
When will you resolve my query (or) answer my ticket?
Exotel support services policy Exotel’s Customer Happiness Team endeavours to provide its customers with the best Customer Support Services to ensure th...
Mon, 25 May, 2020 at 3:36 PM
Can I send emails to my customers with Exotel?
No. We are not a bulk mailer or mass mailer service. We ourselves use Mailchimp and have been very happy with their product.  Exotel uses email as a m...
Sun, 1 Mar, 2015 at 2:38 AM