One of our customers said:
we're already using your toll-free number service for customer support for our client, and they wanted to move away from 7-digit to 10-digit mobile number for incoming SMS for a new campaign, so we thought it was a good opportunity to migrate the incoming SMS service to Exotel as well. But yes, your APIs are better and the integration is smoother and we have better control now, because we can do it all from our end. In the past, we had to work with the old vendor's tech team for the integration and it was not a painless experience.
Another one of our NGO customers said:
We were managing our SMS campaigns on excel sheets. Then we saw that it was very easy to manage Opt-in and Opt-out using your "List manager". This made it a no brainer to shift from our old service provider who was still making us wait for emails with excel sheets attached.
Another customer concluded on these points about exotel in comparison to competition. You can also read about How to collect SMSes from the same customer.
+ good client support
+ documented api
Still undecided? Talk to your account manager.