Getting Started

Unable to add co-worker (Invalid CSRF token alert)
While trying to add a co-worker from the Exotel dashboard, you might’ve stumbled upon an error message stating: This has been done as a product mea...
Fri, 6 May, 2022 at 12:53 AM
Support Escalation Process
Introduction:  The escalation process is designed to keep you informed of your escalated case status every step of the way. A lead and/or manager is assign...
Mon, 1 Aug, 2022 at 5:12 PM
How can you find your Email Id?
A short video: If you tried to sign in, but can't remember your Email Id, we can try to find it for you: Follow the steps to find your E...
Wed, 12 Jan, 2022 at 5:37 PM
I'm having trouble resetting my password
The following questions relate to issues you might encounter when following the steps to reset your password. You might not be a registered user with E...
Sat, 10 Sep, 2022 at 1:18 PM
I'm having trouble finding my email id
The following questions relate to issues you might encounter when following the steps to recover email id You might not be a registered user with Exote...
Fri, 3 Dec, 2021 at 1:39 AM
Can't sign in to your Exotel Account
If you have forgotten your password or email id, or you can’t get OTP, follow these steps to recover your Exotel Account.  Forgot Your Password Follow ...
Fri, 3 Dec, 2021 at 1:40 AM
Sign in to Exotel
Video: To access your Exotel account, you can login from a computer, phone (Chrome browser) or tablet.  Enter the below URL to login to your...
Mon, 6 Jun, 2022 at 9:03 PM
Change or reset your password
Video: You can change your password for security reasons or reset it if you forget it. Follow the steps to change/reset your password. Reset your ...
Mon, 5 Dec, 2022 at 2:51 PM
Forgot the email address you use to sign in
Follow the steps to find your email id. You’ll need to know: A registered and verified phone number linked to your account Follow the instructions to con...
Fri, 8 Jul, 2022 at 10:30 AM