Getting Started

When will you resolve my query (or) answer my ticket?
Exotel support services policy Exotel’s Customer Happiness Team endeavours to provide its customers with the best Customer Support Services to ensure th...
Fri, 23 Jul, 2021 at 3:16 PM
Can I send emails to my customers with Exotel?
No, we are not a bulk mailer or mass mailer service. We ourselves use Amazon's SES and have been very happy with their product.  Exotel uses email ...
Wed, 21 Apr, 2021 at 4:26 PM
What happens when Rajnikanth calls the Exophone?
Who are we mere mortals to question Rajnikanth's actions, WE ANSWER!!! But hey, if he calls on an ExoPhone number and you do not want to miss it, ...
Tue, 29 Jun, 2021 at 3:10 PM
Unable to login : Password reset
In case you forget your password or want to reset your password, you can use the 'Can't access my account?' link on the login page. You will ...
Sat, 11 Sep, 2021 at 11:20 AM
How do I toggle my personal phone number on & off?
If you do not want to receive your Exotel calls, you can switch your number "OFF". So, calls coming to you through Exotel will go to someone else ...
Tue, 29 Jun, 2021 at 4:54 PM
Who do I pay call forwarding charges for my customer facing number to - my service provider or Exotel?
Your customer-facing number belongs to you. When you forward it to your ExoPhone, you get the benefits of cloud telephony. However, call forwarding is somet...
Wed, 21 Apr, 2021 at 5:20 PM
When will you resolve my query (or) answer my ticket? (old)
Here's what you can expect from us (All time periods are working business hours)   Type How can we help you? Expect a response within... We...
Mon, 2 Mar, 2020 at 3:58 PM
Why should we have a different Customer Facing Number (CFN)?
We recommend all our clients not to use/publish the ExoPhones as their Customer Facing Numbers. The reason being, Exotel does not own these numbers; instead...
Tue, 29 Jun, 2021 at 4:50 PM
Unable to add co-worker (Invalid CSRF token alert)
While trying to add a co-worker from the Exotel dashboard, you might’ve stumbled upon an error message stating - This has been done as a measure to...
Sun, 26 Sep, 2021 at 7:14 PM
Support Escalation Process
Introduction:  The escalation process is designed to keep you informed of your escalated case status at every step of the way. A lead and/or manager is ass...
Thu, 3 Sep, 2020 at 1:47 PM