Getting Started

What happens when Rajnikanth calls the Exophone?
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Sat, 24 May, 2014 at 12:25 PM
I don't remember my password. Help me!
In case you forget your password or want to reset your password, you can use the 'Can't access my account?' link on the login page. You will ...
Thu, 14 Dec, 2017 at 2:49 PM
How do I toggle my personal phone number on & off?
If you do not want to receive your Exotel calls, you can switch you number "OFF". So, calls coming to you through Exotel will go to someone else o...
Sun, 12 May, 2019 at 2:28 AM
Who do I pay call forwarding charges for my customer facing number to - my service provider or Exotel?
Your customer facing number belongs to you. When you forward it to your Exophone, you get the benefits of cloud telephony. However, call forwarding is somet...
Mon, 27 Oct, 2014 at 2:46 PM
When will you resolve my query (or) answer my ticket? (old)
Here's what you can expect from us (All time periods are working business hours)   Type How can we help you? Expect a response within... We...
Mon, 2 Mar, 2020 at 3:58 PM
Why should we have a different customer facing number?
You would have been hearing from the sales and Account management team to purchase / acquire a separate customer facing number; here's why - Due to ...
Thu, 16 Nov, 2017 at 3:22 PM
Unable to add co-worker (Invalid CSRF token alert)
While trying to add a co-worker from the Exotel dashboard, you might’ve stumbled upon an error message stating - This has been done as a measure to...
Wed, 13 Jun, 2018 at 9:14 PM
Support Escalation Process
Introduction:  The escalation process is designed to keep you informed of your escalated case status at every step of the way. A lead and/or manager is ass...
Thu, 3 Sep, 2020 at 1:47 PM