Getting Started
Exotel support services policy Exotel’s Customer Happiness Team endeavours to provide its customers with the best Customer Support Services to ensure th...
Mon, 25 May, 2020 at 3:36 PM
No. We are not a bulk mailer or mass mailer service. We ourselves use Mailchimp and have been very happy with their product.
Exotel uses email as a m...
Sun, 1 Mar, 2015 at 2:38 AM
Solution courtesy: https://twitter.com/ouchmytoe/status/366085737612967936
Sat, 24 May, 2014 at 12:25 PM
In case you forget your password or want to reset your password, you can use the 'Can't access my account?' link on the login page. You will ...
Thu, 14 Dec, 2017 at 2:49 PM
If you do not want to receive your Exotel calls, you can switch you number "OFF". So, calls coming to you through Exotel will go to someone else o...
Sun, 12 May, 2019 at 2:28 AM
Your customer facing number belongs to you. When you forward it to your Exophone, you get the benefits of cloud telephony. However, call forwarding is somet...
Mon, 27 Oct, 2014 at 2:46 PM
Here's what you can expect from us (All time periods are working business hours)
Type
How can we help you?
Expect a response within...
We...
Mon, 2 Mar, 2020 at 3:58 PM
You would have been hearing from the sales and Account management team to purchase / acquire a separate customer facing number; here's why -
Due to ...
Thu, 16 Nov, 2017 at 3:22 PM
While trying to add a co-worker from the Exotel dashboard, you might’ve stumbled upon an error message stating - This has been done as a measure to...
Wed, 13 Jun, 2018 at 9:14 PM
Introduction: The escalation process is designed to keep you informed of your escalated case status at every step of the way. A lead and/or manager is ass...
Thu, 3 Sep, 2020 at 1:47 PM