Getting Started
Exotel support services policy Exotel’s Customer Happiness Team endeavours to provide its customers with the best Customer Support Services to ensure th...
Fri, 23 Jul, 2021 at 3:16 PM
No, we are not a bulk mailer or mass mailer service. We ourselves use Amazon's SES and have been very happy with their product. Exotel uses email ...
Wed, 21 Apr, 2021 at 4:26 PM
Who are we mere mortals to question Rajnikanth's actions, WE ANSWER!!! But hey, if he calls on an ExoPhone number and you do not want to miss it, ...
Tue, 29 Jun, 2021 at 3:10 PM
In case you forget your password or want to reset your password, you can use the 'Can't access my account?' link on the login page. You will ...
Sat, 11 Sep, 2021 at 11:20 AM
If you do not want to receive your Exotel calls, you can switch your number "OFF". So, calls coming to you through Exotel will go to someone else ...
Tue, 29 Jun, 2021 at 4:54 PM
Your customer-facing number belongs to you. When you forward it to your ExoPhone, you get the benefits of cloud telephony. However, call forwarding is somet...
Wed, 21 Apr, 2021 at 5:20 PM
Here's what you can expect from us (All time periods are working business hours)
Type
How can we help you?
Expect a response within...
We...
Mon, 2 Mar, 2020 at 3:58 PM
We recommend all our clients not to use/publish the ExoPhones as their Customer Facing Numbers. The reason being, Exotel does not own these numbers; instead...
Tue, 29 Jun, 2021 at 4:50 PM
While trying to add a co-worker from the Exotel dashboard, you might’ve stumbled upon an error message stating - This has been done as a measure to...
Sun, 26 Sep, 2021 at 7:14 PM
Introduction: The escalation process is designed to keep you informed of your escalated case status at every step of the way. A lead and/or manager is ass...
Thu, 3 Sep, 2020 at 1:47 PM