Getting Started

When will you resolve my query (or) answer my ticket?
Exotel support services policy Exotel’s Customer Happiness Team endeavours to provide its customers with the best Customer Support Services to ensure th...
Thu, 3 Oct, 2019 at 5:18 PM
Can I send emails to my customers with Exotel?
No. We are not a bulk mailer or mass mailer service. We ourselves use Mailchimp and have been very happy with their product.  Exotel uses email as a m...
Sun, 1 Mar, 2015 at 2:38 AM
What happens when Rajnikanth calls the Exophone?
Solution courtesy: https://twitter.com/ouchmytoe/status/366085737612967936
Sat, 24 May, 2014 at 12:25 PM
I don't remember my password. Help me!
In case you forget your password or want to reset your password, you can use the 'Can't access my account?' link on the login page. You will ...
Thu, 14 Dec, 2017 at 2:49 PM
How do I toggle my personal phone number on & off?
If you do not want to receive your Exotel calls, you can switch you number "OFF". So, calls coming to you through Exotel will go to someone else o...
Sun, 12 May, 2019 at 2:28 AM
Who do I pay call forwarding charges for my customer facing number to - my service provider or Exotel?
Your customer facing number belongs to you. When you forward it to your Exophone, you get the benefits of cloud telephony. However, call forwarding is somet...
Mon, 27 Oct, 2014 at 2:46 PM
Why should we have a different customer facing number?
You would have been hearing from the sales and Account management team to purchase / acquire a separate customer facing number; here's why - Due to ...
Thu, 16 Nov, 2017 at 3:22 PM
Unable to add co-worker (Invalid CSRF token alert)
While trying to add a co-worker from the Exotel dashboard, you might’ve stumbled upon an error message stating - This has been done as a measure to...
Wed, 13 Jun, 2018 at 9:14 PM