Question: We are not receiving Missed/Received call alerts via email. What should I do?


Answer:



 Call typeApps built using App Builder
 Zero, Oak tree & other call connect apps
Missed call (no one in a group picked up the call)As a part of "When nobody answers" option in call connect Email address in the third option (if nobody answered the call)
Incoming call (That is, a fully attended call) Through the Email applet (If available)Second option in zero app (then send an email to)
Call attempt (Person cuts the call even before the system tries to connect to you)Email will be sent to the IDs configured in the

Call-attempt Notification Email  field in

http://my.exotel.in//cinfo

More info here
No email alert. Other notifications work
Outbound callTo the person who makes the outbound callTo the person who makes the outbound call
VoicemailThrough the Email applet in app builder Email address in the third option (if nobody answered the call)



Support contact details: 

hello@exotel.in

08088-919-888