Short video:
Question: We are not receiving Missed/Received call alerts via email. What should I do?
Answer:
| Call type | Apps built using App Builder | Zero, Oak tree & other call connect apps |
| Missed call (no one in the group picked up the call) | As a part of the "When nobody answers" option in call connect | Email address in the third option (if nobody answered the call) |
| Incoming call (That is, a fully attended call) | Through the Email applet (If available) | The second option in the zero app (then send an email to) |
| Call attempt (Person cuts the call even before the system tries to connect to you) | An email will be sent to the IDs configured in the Call-attempt Notification Email field in http://my.exotel.in//cinfoMore info here | No email alert. Other notifications work |
| Outbound call | To the person who makes the outbound call | To the person who makes the outbound call |
| Voicemail | Through the Email applet in app builder | Email address in the third option (if nobody answered the call) |
If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888