Pricing, Billing & Payments

What happened to my payment?
Video: Question: I have paid X rupees. The amount is deducted from my bank account but not credited to my Exotel account. What is happening? An...
Mon, 6 Mar, 2023 at 1:30 PM
Where will I get my billing and service disruption/downtime related notifications?
By default, all billing-related communications happen to all the admins of your account. You can make a user an admin by following the steps here. Non-A...
Thu, 2 Mar, 2023 at 10:35 PM
What is TDS? How do I deduct TDS on my payments?
The concept of TDS was introduced with the aim to collect tax from the very source of income. As per this concept, a person (deductor) who is liable to make...
Sun, 5 Mar, 2023 at 12:14 PM
Where can I find my Exotel Invoices in my account?
Short video: You can download all your invoices from the Exotel dashboard. Invoices are available only for paid accounts and the same is generated on a m...
Tue, 7 Mar, 2023 at 6:45 AM
TDS Reconciliation FAQs
Q1. What is TDS? What do I do there?   Tax Deducted at Source (TDS) is a system introduced by the Income Tax Department, which was introduced with an a...
Tue, 7 Mar, 2023 at 6:52 AM
Validity Extension
Short video Validity: These are pre-decided denominations that you can purchase which will extend your account's validity. If you purchase a pa...
Sat, 10 Sep, 2022 at 12:42 PM
Updated Billing Process (effective 1st April 2020)
The billing procedure for all accounts has recently undergone adjustments from us. Rental fees were previously billed pro-rata on a daily basis throughout t...
Tue, 11 Apr, 2023 at 2:49 PM
What is the difference between Top Up, Validity and Upgrade, while making the payment?
A short video: To make an online payment, please visit http://my.exotel.in/pay. You will find the below screen once you enter the payment page. ...
Sun, 11 Sep, 2022 at 1:01 PM
What is the difference between a Tax invoice and a Payment receipt? Where can I download the tax invoice and the payment receipt from?
Short video: What is a Tax Invoice? A tax Invoice is generated at the beginning of each month(before 6th) determining the actual usage of servi...
Tue, 7 Mar, 2023 at 11:38 AM
When are the rentals for users and ExoPhones deducted for my prepaid account?
We deduct the rental charges immediately after the ExoPhone or the coworkers are added. The charges will be deducted only if you add a Coworker or an ExoPho...
Thu, 9 Mar, 2023 at 10:22 PM