While trying to add a co-worker from the Exotel dashboard, you might’ve stumbled upon an error message stating:

This has been done as a product measure to increase our product security & to eliminate one-click attacks or session riding - you may understand a bit more about it here.

While we understand that this could be an inconvenience to you and your team while having to increase coworkers, refreshing the page should resolve this alert.

Implementing CSRF (Cross-site request forgery) tokens is an industry-wide practice where the actual user gets prompted to refresh the page in case the session timeout limit is met - this is not a bug/issue but certainly, there are better ways to deal with this as well - we’re working with our Product & Engineering teams to see if an auto-refresh could be a possibility here.

If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888