While trying to add a co-worker from the Exotel dashboard, you might’ve stumbled upon an error message stating -



This has been done as a measure to increase our product security & to eliminate one-click attacks or session riding - you may understand a bit more about it here.

While we understand that this could be an inconvenience to you and/or your team while having to add more coworkers, refreshing the page should resolve this alert.


Implementing CSRF (Cross-site request forgery) tokens is an industry-wide practice where the actual user gets prompted to refresh the page in case the session timeout limit is met - this is not a bug / issue but certainly, there are better ways to deal with this as well - we’re working with our Product & Engineering teams to see if an auto-refresh could be a possibility here.


If you wish to know more and understand this in detail, please reach out to our Customer Happiness Team at 8088-919-888 or write to us at hello@exotel.in so they may help explain the same.