The following questions relate to issues you might encounter when following the steps to reset password


  • You might not be a registered user with Exotel - 

When you enter an Email Id or Phone number to reset your password, in backend we try to verify whether entered information exist in our system or not. If not you will not get a link or code to reset the password


  • Your phone number is not verified with Exotel

When you enter an Email Id or Phone number to reset your password, in backend we try to verify whether entered information exist in our system or not. If you are a registered user but your phone number is not verified in our system then also you will not receive a link or code to reset the password. 

  • Please give a missed call from newly added number to 09513885656 or any of the number listed here

  • Submitted too many attempts

To protect your account, we limit the number of times you can attempt password recovery via email, SMS. Exotel temporarily disables a particular account reset option after too many incorrect attempts. The recovery option will be re-enabled on the next day. In the meantime, you can contact to hello@exotel.in


Troubleshoot problems