The following questions relate to issues you might encounter when following the steps to reset your password.


  • You might not be a registered user with Exotel- 

                    In the backend, we attempt to confirm whether the entered information already exists in our system                             when you input an email ID or phone number to reset your password. You won't receive a link or code to                     reset the password if you don't.


  • Your phone number is not verified with Exotel.

In the backend, we attempt to confirm whether the entered information already exists in our system when you input an email ID or phone number to reset your password. You will not receive a link or code to reset your password if you are a registered user but your phone number is not validated in our system.

  • Please give a missed call from the newly added number to 09513885656 or any of the numbers listed here

  • Submitted too many attempts

In order to safeguard your account, we've limited the number of times you can attempt to reset your password via email or SMS. Exotel temporarily disables a certain account reset option when there have been too many unsuccessful attempts. The recovery option will reappear the next day. In the meantime, you can contact us at hello@exotel.in.


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