While adding a co-worker to your account, you will have the option of making the co-worker an Administrator, a Supervisor, or a User.
If you need to make an already existing user into an Admin or a Supervisor, you can click on the 'Edit' icon (setting like icon) on the user in the 'Co-workers and Groups' page and select 'Admin', ‘Supervisor’ from the dropdown.
NOTE: Admins will have a crown icon near their name, and Supervisors will have a shield icon. This should help you differentiate if a co-worker is an Admin, Supervisor, or a regular user.
To control the page-level permissions for the Supervisors and users please refer to the article here.
If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us at 08088919888.