Advanced Configs

How do I dial a number via Exotel and connect it to an App Flow?
Prerequisite: A call flow (Call App).  Cash on Delivery Verification, Order Confirmation, Automated Surveys, and Feedback are a few examples of the use-...
Sat, 11 Mar, 2023 at 11:05 PM
How can I request a voice-over and where can I find my voice-over recordings?
Note: Voice-over recordings are available only for Full paid accounts. If you are on a trial account, you can check out the list of pre-recorded voice messa...
Tue, 7 Mar, 2023 at 6:38 AM
I intend to play a dynamic audio message to my caller. How do I do it?
Short video: Many a time you may want to play out a dynamic audio file to the caller based on who's calling when they are calling, or based on...
Sun, 5 Mar, 2023 at 4:03 PM
How do I popup a window in my CRM for an incoming call?
Short video: Exotel provides popup notifications for both incoming & outgoing calls. As soon as I come to office, I login to exotel and then I...
Sat, 5 Mar, 2022 at 12:37 PM
Record using a Phone: How to record an IVR audio using my phone?
          This feature is now disabled. Sorry for the inconvenience! You can use the "Record using my Phone" feature while adding audio prompt...
Wed, 12 May, 2021 at 6:13 PM
Is Passthru slowing my call flow?
When there are a lot of Passthrus on your call app, there is a distinct possibility that your callers might have to wait more on call.  The reason is that ...
Sun, 5 Mar, 2023 at 2:04 PM
How do I identify exactly at which step the user hangs up?
Question:   How to configure the Passthru applet after hangup?  We would like to have a call back to our application after the user hangs up the phone, to ...
Thu, 2 Mar, 2023 at 10:12 PM
Audio library
Video: There are a few pre-recorded good sounding audio files that you can play to your callers. These are generic, does not have any reference to...
Wed, 1 Mar, 2023 at 7:18 PM
Click to Call (2 - way calling)
Short video: What is Click to Call? The Click-to-Call, also known as click-for-talk or click-to-dial, refers to a type of digital communication...
Sat, 11 Mar, 2023 at 11:02 PM