Short video:

What is a Tax Invoice?

A tax Invoice is generated at the beginning of each month(before 6th) determining the actual usage of services by each client. For instance, if the client has utilized services worth Rs.500/- the invoice is generated for Rs.590/- which is inclusive of 18% GST. The invoice documents are shared with the series beginning with:

For prepaid customers: DR19SINXXXX

For postpaid customers: DO19SINXXXX

What is a Receipt Voucher?

A receipt voucher gets generated whenever a client (prepaid) makes a payment. GST is always inclusive. In some cases, businesses include TDS as well.  For instance, if a client has made a payment of Rs.1,180/- it essentially comprises of payment of Rs.1,000 + GST of Rs.180 (18% of the service value). The receipt voucher documents are shared with a series beginning with RD0000


To make it simple, an Invoice is generated at the beginning of each month based on the usage for the previous month. This can be downloaded from the “Bills” section of the dashboard. 


The receipt voucher is generated for the payment made ( Credits recharge, Extended validity, or an Upgrade) and is available for download from the “Payment History” section of the dashboard.

If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.