Q1. What is TDS? What do I do there?


Tax Deducted at Source (TDS) is a system introduced by the Income Tax Department, which was introduced with an aim to collect tax from the very source of income. It is where a person responsible for making specified payments is liable to deduct a certain percentage of tax before making payment in full to the receiver of the payment.


1. You as a customer will be deducting TDS whenever you make a payment and declare the same to Exotel.

2. The deducted TDS will be remitted against our PAN and quarterly filing will be done from your end against our PAN.

3. Once the TDS filing is done, you will share the TDS certificate(Form-16A) generated with Exotel.

4. This will eventually reflect in Exotel's Form-26AS as well.


Q2. Is there a time period to file this?


All this should be done within the prescribed time, mandated by the government for the financial year. Exotel will be considering the TDS credits reflected in our Form-26AS by the end of August and will be discharging the Income Tax liability after considering the TDS credits available to us as reflected.


In case, if you have done the same after September, you may revise your returns and claim back the amount remitted. This is the usual practice for all taxpayers and is resolvable at your end. But from Exotel's end, this is something that shall not be claimed or adjusted. 



Q3. Is there any impact if I don’t file or remit TDS as per mentioned date?


If you did not have enough credits, your account will go into a negative balance. You will have to recharge your account at http://my.exotel.com/pay. Also, refer to this support article to understand the outcomes of a negative account balance:https://support.exotel.com/a/solutions/articles/49534 


Q4. I do not agree with the record you have shared with me. I want to dispute this. What do I have to do?


Please reply to us on the email with your book of records looping in your accounts team and we shall loop in our accounts team to rectify this discrepancy.

Q5. Ok, I have more queries, who do I reach out to?

If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.