We have recently made changes to the Billing process for all accounts. Previously, the rentals used to be charged pro-rata on a daily basis throughout the month.
Starting from 1st April 2020, all rental charges as per your bill plan are deducted on the 1st of every month.
You would have received an email from us on 6th March 2020, regarding the same.
The rental charges include:
User rental Charges
ExoPhone rental charges
Software rental charges(Rental charges for Apps installed by Users) - This refers to the Apps available in the App Bazaar.
For example, please consider the below Sample Bill plan
As per this plan,
User rental charges - A rental of Rs 199 will be charged (deducted from credits) once the 4th user is added.
ExoPhone Rental charges - A rental of Rs 499 will be charged (deducted from credits) on the addition of a second ExoPhone
Please note, For new users/Exophones, the monthly rental will be charged on the addition of them to the account.
For example, if you purchase an ExoPhone on the 20th of the month, you will be charged a rental of Rs 499 for that month, and on the first of the next month, the monthly rental would be charged again as the rental cycle followed is between the first and last day of the month.
If an ExoPhone is deleted and purchased within the same month, the rental would apply for both the numbers provided they are 2 different numbers. If the same number is deleted and purchased again, then the rental would be charged only once for the month.
Have further queries, reach support at firstname.lastname@example.org or call us at 08088-919-888