Getting Started

How to get your own mobile / toll-free number
To protect you from the TRAI 13th amendment, we request you to never publish an ExoPhone on any of your collateral, including, but not limited to the follow...
Fri, 31 Mar, 2023 at 4:31 PM
What is an Inbox or Exotel Dashboard and what can I see in it?
Short video: Every call whether outbound or inbound is displayed in the inbox (Analogous to E-mail). You can get vital call information like the dat...
Sat, 11 Mar, 2023 at 11:03 PM
Can I call numbers outside of India using Exotel? (dialling abroad)
Does Exotel support calling international numbers? Yes, Exotel does support international calling. Not by default though. You can request our team to en...
Mon, 6 Mar, 2023 at 9:20 AM
What all can I search for in my Exotel Dashboard?
Short video: We have an improved search function that allows you to search based on a number of parameters including From, Duration, Call Directi...
Sat, 29 Jan, 2022 at 6:22 PM
Call Status
For any call that gets routed via Exotel, the status is tabulated based on the direction of the call initiation viz. Incoming and Outgoing, which in turn re...
Thu, 18 May, 2023 at 1:51 PM
How do I create a group?
Short video: For creating a group on the dashboard, please follow the below steps - Goto 'Co-workers and Groups':
Wed, 12 Apr, 2023 at 2:20 AM
How do I add a co-worker or a new agent to a group?
Add a co-worker or a new agent to your Exotel account first by following the process explained in this article. After the co-worker or agent is a ...
Tue, 7 Mar, 2023 at 6:48 AM
Setting up a simple IVR
A short video: All Exotel accounts come with a basic app called Zero App that can be used to set up a simple IVR greeting. For example, your gr...
Sun, 5 Mar, 2023 at 2:06 PM
How do I send an SMS from my Exotel number?
1. Log into your Exotel account 2. Click on the 'SMS' button on the top left 3. Enter the number to which you want to send the SMS ...
Tue, 11 Apr, 2023 at 9:54 AM
Why should I switch to Exotel from my old SMS service provider to send SMS?
Making a difference one SMS at a time SMS is the most efficient, unobtrusive, and cost-effective method of communicating with customers. Set up an SMS send...
Thu, 2 Mar, 2023 at 10:11 PM