There are a few pre-recorded good sounding audio files that you can play to your callers. These are generic, does not have any reference to your company name, but is very useful to inform customers about simple things like "Please wait while we connect your call" etc.

The following are the default audio files available for everyone to use:


Name of audio
What it says
Closed Hours
Sorry. We are closed right now. Please call us back later.
Thank you for staying on holdThank you for staying on hold. We will answer your call, Shortly.
Leave a voice messageThank you for calling. Please leave us a voice message after the beep.
All representatives busySorry. All our representatives are busy. Please call us back later.
Recorded for training purposesThis call maybe recorded for internal training purposes.
Invalid optionSorry. You have entered an invalid option. Please call back again.
All agents busy, please waitAll our agents are busy right now. Please wait while we transfer your call to the next available agent
Thanks for Calling. Please waitThank you for calling us. Please wait while we connect your call.

Then there are also audio recordings that are specific to your account. The two ways in which files find a way to your audio library are:

1) Uploading an audio file

2) Using our voice-over recording service

All these private files are available for you to edit, delete & download from your audio library page in "My accounts":

1. Click on My accounts

2.. Click on the Setting option and then on Audio Libary.

Video for reference:

Thank you!

If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888