We advise none of our clients to use or advertise ExoPhones as their customer-facing numbers. the fact that Exotel does not own these numbers is the cause.

Instead, the ownership belongs to our operators. If the operators decide to discontinue the number, your clients would have trouble contacting you. If you have your own CFN, the procedure will go smoothly, and if the current number has a problem, you may easily decide to turn on call forwarding on a different ExoPhone.

Please choose an operator that provides -

  1. No Call Forwarding tone:- Make sure you can't hear the "Please wait your call has been forwarded" tone when a call is forwarded. Only Jio does not currently play this automatically. In other operators, the call forwarding tone is played. For Airtel and Vodafone numbers, we can have this deleted.

  2. Switch level forwarding:- Call forwarding takes place at the switch level, so that a customer call will reach Exotel immediately, cutting down on call forwarding time.

You can refer to this link for more information on .

<Looking out for answers to your queries? Say ‘Hello’ to us at>:

Support Phone Number: 8088919888 
Support Email ID: hello@exotel.com