No, we are not a bulk mailer or a mass mailer service. We ourselves use Amazon's SES and have been very happy with their product. 


Exotel uses email as a mechanism to notify you, and your co-workers about the events that happen in your phone system. Some events that you can configure Exotel to notify you:


  • Missed call
  • Unattended call
  • Outbound call
  • Customer voicemail
  • Call assignment from co-worker to you
  • Report download availability etc.  
  • When an agent switches on/off
For more details on what call notifications are, Please read "What notifications do I get?".

As you can see, Exotel can intimate you & your colleagues about calls & SMS-related events. But, if you want to send emails to your customers, then you have to choose a mass mailer service. And these days, there are many email marketing services. 


If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.