Due to the TRAI 13th amendment, we are unable to allow our customers to publish Exophone numbers on their websites. More about 13th amendment can be found here----> https://exotel.com/blog/trai-13th-amendment/. In order to use Exotel, we would require you to use your own number with Exotel and here's how you can do it.
Forward calls from your Existing number (Preferably Vodafone) to your Exophone number, which would then route the calls to your agents.
It works best if your existing number is a Vodafone number (else, we could guide you with porting your number to Vodafone) for the following reasons:
a) No Call Forwarding tone:- In most of the other operators the call forwarding tone 'Please wait your call has been Forwarded" can be heard; which is not the case with Vodafone
b) Switch-level forwarding:- The call forwarding in Vodafone happens at the switch level hence, customer call would directly land on Exotel eliminating call forwarding time.
For more information, feel free to call your Account Manager at 08033013302 (if you are a trial account) or our Customer Happiness Helpline at 08088919888.