We have recently updated the Call Reports -> ‘Direction’ (field values) to help you identify outbound calls made via Exotel Dashboard & Exotel APIs separately. The reports generated from 1st September 2020, will have this direction updates. 

You can find the changes on Call Reports -> ‘Direction’ values below : 

Description

Old Direction Values

New Direction Values

Outbound Calls via Exotel Dashboard 

outbound-api

 

outbound-dial 

Outbound Calls via APIs

outbound-api

outbound-api


Note : There are no changes to ‘Direction’ (field values) for the Inbound Calls.