Maybe it's the first time you've topped up your account? Trying to get transactional SMSs to send out? Maybe you tried sending a test SMS but it didn't go through?
- Ensure that you have purchased an ExoPhone rather than trying to use the Trial Account (free) number now that you have paid the initial payment. Begin here: http://my.exotel.in/numbers
- Your entity must be registered on one of the six DLT portals, and you must update the SMS Sender IDs and SMS templates that the DLT portal has authorised. If you use the Exotel dashboard to deliver SMSs, just the DLT Entity ID must be modified, and only the SMS Sender ID and SMS templates must be authorised. Please see the following support page for further details about DLT registration: TRAI Regulations on Commercial Communications (DLT portal) - SMS in India
- If you want to test this SMS using our APIs, you can download some sample code here: https://github.com/exotel/ExotelAPI Please consult the following documentation: Sending an SMS via API
- Please see the following link for further information about SMS delivery timings. Why has my SMS not reached the recipient? When will it reach?
Contact us:
If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888