Video:
You can upload your KYC documents by navigating to 'My account'
Then click on the 'KYC Docs' tab
Before you upload these documents, ensure that you have the correct company details on the Company Info page. The uploaded docs need to match with this company's details. Also - Bills and refunds, if any, will also be generated in the same company's name.
For Registered Companies:
| Acceptable documents | Formats for upload |
Certificate of Incorporation | - Company’s certificate of incorporation (Private LTD or Nidhi LTD)
- MSME Certificate
- Real Estate Regulatory Authority [RERA] certificate (Registration certificate of real estate agent form)
- DIPP or FSSAI (temporary)
| png, gif, jpeg, pdf |
PAN Card | | png, gif, jpeg, pdf
|
Address proof | - GST Registration certificate/MSME Registration certificate/Incorporation certificate
- Postpaid Fixed line /broadband Bill
- Electricity bill
- Rental Agreement
- Shared space contract
- Import export license
| png, gif, jpeg, pdf
|
Photo | - Passport size photograph of one of the directors or authorized signatory.
| png, gif, jpeg, pdf
|
For Partnership:
| Acceptable documents | Formats for upload |
Certificate of Incorporation | | png, gif, jpeg, pdf |
PAN Card | - Company’s or Partner’s PAN card
| png, gif, jpeg, pdf |
Address proof | - GST Registration certificate/MSME Registration certificate/Incorporation certificate
- Postpaid Fixed line /broadband Bill
- Electricity bill
- Rental Agreement
- Shared space contract
- Import export license
| png, gif, jpeg, pdf |
Photo | - Passport size photograph of one of the partners
| png, gif, jpeg, pdf |
For NGO, Trust & Societies:
| Acceptable documents | Formats for upload |
Certificate of Incorporation | - Trust deed (In Charitable Trust at least two people are required, there is no limit of maximum members)
- Certificate of Registration Under Societies Registration Act (In society, a minimum of seven members are required to be the members)
- Section 8 license
- Trust deed under Registration Act, 1908
| png, gif, jpeg, pdf |
PAN Card | - NGO, Trust or Society’s PAN card
| png, gif, jpeg, pdf |
Address proof | - GST Registration certificate/MSME Registration certificate/Incorporation certificate
- Postpaid Fixed line /broadband Bill
- Electricity bill
- Rental Agreement
- Shared space contract
| png, gif, jpeg, pdf |
Photo | - Passport size photograph of one of the members or authorized signatory.
| png, gif, jpeg, pdf |
For Sole Proprietorship:
| Acceptable documents | Formats for upload |
Certificate of Incorporation | · GST Registration certificate/MSME Registration certificate/Incorporation certificate · Shop establishment certificate (trade license) · FSSAI registration · Import export license · Form C Note (Prior declaration is required if GST is notregistered) | png, gif, jpeg, pdf |
PAN Card | | png, gif, jpeg, pdf |
Address proof of Proprietor | - Aadhar Card
- Voter ID
- Passport
- Driving Licence
| png, gif, jpeg, pdf |
Photo | - Passport size photograph of Proprietor.
| png, gif, jpeg, pdf |
Note (All the businesses supplying goods whose turnover exceeds INR 40 lakh in a financial year are required to register for GST.
However, the threshold limit is INR 10 lakh if you have a business in the north-eastern states, J&K, Himachal Pradesh, and Uttarakhand.
12A or 80G certificate can't be accepted as address proof or incorporation certificate0
For IP-PSTN intermix (Bangalore only):
Due to regulatory requirements, you can only use IP-PSTN-based Exophones from the region where you have done your KYC. We are currently available in Bangalore for this use case. Please reach out to your Account Manager to get this enabled. Following are the document requirements for IP-PTSN intermix:
| Documents | Description | Formats for upload |
Certificate of Incorporation
| - Incorporation certificate issued by Registrar of Companies
| png, gif, jpeg, pdf |
PAN card
| | png, gif, jpeg, pdf |
| Address Proof in Company Name |
- GST Registration certificate/MSME Registration certificate/Incorporation certificate
- Postpaid Fixed line /broadband Bill
- Electricity bill
- Shared space contract
- Import export license
| png, gif, jpeg, pdf |
| Your Passport Size Photo | - Self attested Proof of Identity (as mentioned in CAF)
| png, gif, jpeg, pdf |
| Customer Acquisition Form (CAF) | A Customer Acquisition Form (CAF) is a document that serves as a record of the customer's application for the product or service and helps businesses verify the identity of the customer.
This document is available to download from the dashboard under the KYC document section. To set up CAF, please reach out to your Account Manager | pdf |
For UAE (Dubai only)
| Documents | Formats for upload |
| Proof of Address | png, gif, jpeg, pdf |
| Trade License | png, gif, jpeg, pdf |
| Establishment Card | png, gif, jpeg, pdf |
| Emirate ID Card | png, gif, jpeg, pdf |
| Passport/Visa | png, gif, jpeg, pdf |
For CCPL (Delhi only):
Partnership Firm (All documents need to be stamped and signed)
| - Registration Certificate, Partnership Deed
- An officially valid document in respect of the person holding a power of attorney to transact on its behalf.
- Proof of identity & address of all the partners/beneficial owner - natural person if beneficial owners are non-individuals (owning 15% capital or entitled to 15% profit)
- Address proof
- GST registration certificate
|
Trust and foundation (All documents need to be stamped and signed)
| - Certificate registration: Trust Deed an officially valid document in respect of the person holding a power of attorney to transact on its behalf Proof of identity and address of person like trustees, executors, administrators, etc. (beneficial owners -natural person)
- GST registration certificate*
- Any utility bill/Rent Agreement for the operating address
- ID Proof of Authorised Signatory
|
Private Limited/Limited Co. (All documents need to be stamped and signed)
| - PAN Proof of company
- Any utility bill/Rent Agreement for the operating address
- Certificate of incorporation
- Articles & Association, CIN & MOA
- GST registration certificate*
- Declaration Certificate of Authorised Signatory in company letter Head signed by one of the Board Members (If the signing Authority is not Board of Member)
- Valid Govt Issues ID proof, Aadhaar/Voter ID/Driving License/Passport
|
Individual Customer (Self Attested Document)
| - Passport/ Identity card/ UIDAI(Aadhar Card)
- PAN card/Driving License
- Identity card with applicants photograph issued by public sector Undertakings, Scheduled - commercial banks, and Public Financial Institutions
- Letter issued by a gazetted officer (with a duly attested photograph of the person, name current address, permanent address, nationality, and DOB of the customer)
- Two passport size photographs
|
If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.
