You would have been hearing from the sales and Account management team to purchase / acquire a separate customer facing number; here's why -

  1. Due to 13th amendment, we are unable to allow our customers to publish ExoPhone numbers. More about 13th amendment can be found here
  2. To use our services, you would need to forward calls from your existing number to ExoPhone number, which would then route the calls to your agents

Please choose an operator that provides -

  1. No Call Forwarding tone :- Ensure that the call forwarding tone "Please wait your call has been Forwarded" cannot be heard
  2. Switch level forwarding :- Call forwarding happens at the switch level i.e. customer call would directly land on Exotel, eliminating call forwarding time.