Overview
To streamline the resolution of DND (Do Not Disturb) complaints and ensure regulatory compliance, we’re excited to launch our new NDND (National Do Not Disturb) Compliance Portal.
This new platform is designed to simplify the process of handling DND-related issues, offering faster, more transparent, and accurate complaint resolution.
Key Benefits
Faster DND complaint resolution
Elimination of manual follow-ups via email
Simplified and transparent workflow
Improved compliance experience for your teams
What You Need to Know
You will now receive automated system notifications via the NDND Compliance Portal for all DND-related cases.
Timely action is critical – please respond to portal notifications promptly to remain compliant.
Transition Period (Next 1–2 weeks): You may receive both manual and automated emails. Kindly respond only to the system-generated emails.
Quick Start Resources
[How the NDND Portal Works – Watch the Video]
[The FAQ document for the NDND Compliance Portal is attached]
Important Compliance Notes
Respond within 1–2 days: It is mandatory to resolve and close complaints within 48 hours.
After 3 days, the complaint will be automatically marked as valid.
Non-compliance can lead to serious business impact, including complete suspension of services by telecom operators.
What Constitutes Valid Proof?
When responding to a DND complaint, please ensure the submission includes the following:
Customer Details: Name and contact number of the complainant.
Existing Relationship Evidence:
Invoice
Service agreement
Transaction record
Customer Consent:
Must be explicit and documented
Consent must be within the last 6 months
Consent Date: Mention the date the consent was obtained.
Call Recording (if applicable): Especially for transactional or service calls.
Additional Supporting Documents (if relevant):
OTP call logs
Loan documents (for debt recovery)
Order details or proof of delivery (for logistics communication)