Enabling calling on DND numbers is a two-step process.
Step 1: We need to get a screenshot of a lead in your CRM or lead management system which should have captured the lead name, URL, phone number, and company name are visible. In the absence of a CRM screenshot, the regulators approve any of the below sample document
1. Application hard copy:- Subscription details to be clearly mentioned with name, phone number, and signature.
2. Transaction slip:- Invoice or payment slip which must not be older than 6 months & must contain either portal link (URL) or company name/logo along with customer details.
3. Mail entries captured in SQL
Once we have received the opt-in, It will flow through an internal approval process. Post-approval, we can proceed with step 2.
Step 2: We need a signed and stamped copy of your letterhead where the below text is mentioned.
(your company name) known as (tenant ID) is using Exotel to make transactional calls to its registered users only. In case of any violation, (your company name) would be able to provide the opt-in proof within 24 hours. If the (your company name) is not able to provide the proof within 24 hours, Exotel reserves the right to disconnect the connection without any notice. (your company name) agrees to the terms of service mentioned here - https://exotel.com/terms-of-service-2018/
Please reach out to our Customer Happiness Team if you need any further assistance on this.