As we continue to build new products and features in order to serve our customers better, we release new products in beta and it’s a great way for you to integrate this solution to take the early advantage and improve capabilities of your system.


What is beta?


Products which are released under beta are new solutions/features that we continue to build/tweak based on feedback from customers and closely monitor for issues. This is to ensure that such newly launched products meet the high-quality standard of Exotel general availability guidelines.


There might be modifications during the beta phase, and the final version of the release can vary from beta. However, any non-compatible change or major modifications which can impact the users shall be communicated to the customers.


Support for beta release:


During the beta phase, customers can provide feedback or raise issues via our Customer Happiness team - hello@exotel.com


However, since these products are in beta, the time taken to respond to some of the queries or issues may be longer as it will be directly handled by our product and engineering teams and not covered by our standard support SLAs.


Products Under Beta:


Heartbeat API 

ExoPhone API