If you find any issues activating call forwarding from your customer-facing number to Exophone, please check that there are no outstanding balance or billing issues against the customer facing number.

If the above criteria are satisfied and yet you are not able to activate call forwarding please try the following method:

1.Set Forwarding to a different operator number. There are high chances that this might fail.

2.Then set forwarding back to the original number.

If the issue still persists, please raise a ticket to hello@exotel.in and our support team will get in touch with you.