- Choose a list
- Choose an action (Add or delete)
In the following call flow, As soon a call comes in, we are subscribing him to a list called "Dusshera List" and hanging the call. This app is an example of Opt-In subscription.
You can also do advanced actions like capturing what the caller pressed in an IVR menu. For this, You will now create different lists for each key press and "add" the caller to that corresponding list depending on key press. Something like this:
In the above example, as soon as the call starts, exotel greets "Press 1 for sales, 2 for service" and if the caller presses 1, his number is added to a list called "Schools Mailer".
You can now go view what is there is the schools mailer (and download if required) from the address book.