Short video:

In this article, let's see how to send SMS after a missed call. 

Step 1: Go to the app Bazar section, click on the edit call app for the respective flow corresponding to your exophone. 

Step 2: In the call flow go to the part where you have added connect applet and scroll down the page to the end. 

Step 3: There you will find a section called “If nobody answers”, enable the Go to option so that you can configure the flow further. 

Step 4: Now drag and drop the SMS Applet in drop applet here part. 

Step 5: Choose the approved template from the Choose a SMS template section option. 

If you do not have any template then refer to this article for getting the template approved from DLT portal.  

Other Help documents Link

TRAI Regulations on Commercial Communications (DLT portal) - SMS in India

How to send SMS using Exotel with DLT Template Scrubbing?

Is my SMS template working? 

If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888