[FY 18-19] 

You would have received an email regarding TDS deductions for FY 18-19 with the Subject “  {Important}{Exotel Notification}TDS Reconciliation for the Financial year 2018-19”. We request you to view the email, open and cross-verify the records attached and contact us should you have any questions.



Q1. What is TDS? What do I do there?


Tax Deducted at Source (TDS) is a system introduced by Income Tax Department, where a person responsible for making specified payments is liable to deduct a certain percentage of tax before making payment in full to the receiver of the payment. As the name suggests, the concept of TDS is to deduct tax at its source.


1. You as a customer will be deducting TDS whenever you make a payment and declare the same to Exotel.

2. The deducted TDS will be remitted against our PAN and quarterly filing will be done from your end against our PAN.

3. Once the TDS filing is done, you will share the TDS certificate(Form-16A) generated with Exotel.

4. This will eventually reflect in Exotel's Form-26AS as well.


Q2. Is there a time period to file this?


All this should be done within the prescribed time, mandated by the government for the financial year. Exotel will be considering the TDS credits reflecting in our Form-26AS by the end of August and will be discharging the Income Tax liability after considering the TDS credits available to us as reflected.


If you are making any remittance or filing of TDS after we have filed our Income Tax returns in September 2019 , we will not be able to claim the credits as we have already closed our books. The credits filed after that will not be claimable by us this year as it pertains to the previous Assessment Year.


In case, if you have done the same after September, you may revise your returns and claim back the amount remitted. This is the usual practice for all the tax-payers and is resolvable at your end. But from Exotel's end, this is something which shall not be claimed or adjusted. 


Q3. What is the reminder about?


Now, the requirement from you would be:

  • To go ahead and revise the TDS returns and utilise the credits for the current year( specifically for customers who have filed the TDS returns post closure of books from Exotel’s end).

  • Exotel will be deducting the TDS difference from your balance on 27th January 2020.

We request you to verify that you have enough credits in your account to ensure continued usage. 


Q4. Is there any impact if I don’t file or remit TDS as per mentioned date?


If you did not have any enough credits, your account will go into negative balance.You will have to recharge your account at http://my.exotel.com/pay. Also, refer to this support article to understand the outcomes of a negative account balance:https://support.exotel.com/a/solutions/articles/49534 


Q5. I do not agree with the record you have shared with me. I want to dispute this. What do I have to do?


Please reply to us on the email with your book of records looping in your accounts team and we shall loop in our accounts team to rectify this discrepancy.

Q6. Ok, I have more queries, who do I reach out to?

You can reply to us on the TDS communication email and our team shall address your concerns or reach out to us at : +918047108787