Question: My agent or co-worker has no email address. How do I add them to my Exotel account?
Sometimes you have agents who have no unique email id or ones who don't have a company email id but you'd still like to add them to your Exotel dashboard to make calls. There is a very simple workaround to this issue.
1. Go to the Co-Workers & Groups tab on the left panel. Click on, Invite Co-workers in the top right section of the dashboard.
2. Add your co-worker or agent's name.
3. You can use your own gmail id to sign up for your agent as well and add a '+' sign and append it with something you'll recognise. For example, if your email id is email@example.com, you can sign up for your co-worker or agent with firstname.lastname@example.org. When you do this, the system recognises this as a new email id but all the communication will still be sent to you (everything after the + will be ignored).
This way, you can add as many co-workers as you want with the same email id. As in you can do a +1, +2, or even something like +marketing or +sales.
4. You will still need to give your agent's phone number as this is the number Exotel will divert your calls to.
Now, you're all set.