How do i get an sms alerting me on the fact that a call was made to our exotel number? Is it possible to alert multiple numbers (via sms) upon receiving the call?
You need to have "App Builder" app installed for this.
You will achieve this using the "New Text" Applet in the call flow builder.
In the "After the call conversation ends..." part of your connect applet, Drag & drop the "New text applet".
You could now choose to send an SMS to a single user, group or even a list. There are some placeholders such as %caller% and %pickedupby% which you can use to get values like the caller's phone number etc. This is how it looks: