Call Docs

Call Quality Pop-up
You may observe pop-ups like above on the Exotel dashboard asking for your feedback on the call quality. This is to understand how was the audio qualit...
Mon, 1 Apr, 2019 at 11:22 PM
List of Cause Codes for Calls
Cause codes provide granular information about a call status to help you understand what happened with a call. These cause codes are primarily derived by Ex...
Thu, 21 Mar, 2019 at 2:58 AM
Working with Connect Applet (Dial Whom)
In the 'Dial Whom' section of connect applet, you can configure a group, add static numbers or provide a URL from where you can get a number to ...
Wed, 24 Apr, 2019 at 5:45 PM
Troubleshooting with DTMF (Gather / IVR)
DTMF (Dual-tone multi-frequency signalling) uses voice frequency which is transmitted over telephone lines for capturing digits upon key press. Such tones a...
Fri, 13 Sep, 2019 at 1:18 PM
'Unable to Complete Call' Error or 'Agent call status' Error
If you are in a scenario where you are unable to make or receive calls, you can solve this by turning your Exotel device ‘off’ and then switching it ‘on’ ag...
Tue, 29 Jun, 2021 at 5:41 PM
How to use Exotel’s Call Transfer feature?
‘Call Transfer’ in our Dashboard allows your agents to transfer the call to another agent. How does it work? An agent who is active on a call ...
Wed, 1 Sep, 2021 at 10:51 AM
How to build Transfer capability using Connect Applet?
If you are returning numbers to dial via an endpoint in the Connect Applet, you can enable your agents to transfer calls in your CRM/Dashboard.  All you n...
Tue, 12 May, 2020 at 2:01 AM
How to login with my VOIP softphone
Before you start logging to your softhone to receive calls from Exotel , please visit https://my.exotel.com/voipinfo . Here you will find the user credenti...
Tue, 2 Nov, 2021 at 12:19 PM
Secure your call recordings (Private Beta)
Secure Recordings Beta is available on request via hello@exotel.com and is chargeable. This feature gives the following capability: All your call record...
Fri, 14 Aug, 2020 at 1:22 PM
Call Insights (Private Beta)
What are Call Insights? Call insights are richer data points to help you uncover details about your voice calls and are computed by Exotel's AI sys...
Wed, 10 Mar, 2021 at 12:26 AM