Call Docs

Can I get the caller to leave a voicemail if my agents are busy?
Yes, you can. In case you are using either the Zero app (our most basic app) or the Oak Tree app (our IVR app), you can set up your flow to give your ca...
Wed, 24 Mar, 2021 at 1:58 PM
Where are callers' voicemails stored in my Exotel account?
All of your voicemails are stored in the Exotel inbox. To locate voicemails, go to your search bar on the top right and select Call Type as "Voicem...
Wed, 24 Mar, 2021 at 1:57 PM
I'm logged into the Exotel account but I'm not receiving calls. Why is that?
There could be a few reasons for this.   1. Is your number switched "ON" in the Exotel dashboard?   Even if you're logged in to http://m...
Fri, 24 Sep, 2021 at 12:46 PM
Exotel Uptime & Downtime information
Question: How can find out about Exotel's downtimes? Is there a place where I can monitor this for myself? We, at Exotel, take our reliability very...
Mon, 29 Nov, 2021 at 9:20 PM
Not getting pop-ups for incoming calls
If you're not getting pop-ups for incoming calls, request you to try the following first - Try opening http://my.exotel.in in another browser and ...
Fri, 23 Apr, 2021 at 4:12 PM
Calls not reaching my phone
Scenario: Exotel call transcript says the call reached your phone and you didn’t pick up. In reality, the call never reached your phone. Exotel’s respo...
Sat, 23 Oct, 2021 at 1:53 PM
Calls not landing on Exotel number
Sometimes, you may get to hear one of many error messages while calling in on an ExoPhone. Some of the common ones being - The number you’ve dialled is i...
Tue, 9 Oct, 2018 at 2:27 PM
Working with DTMF
DTMF (Dual-tone multi-frequency) is an in-band telecommunication signaling system using the voice-frequency band over telephone lines between telephone equi...
Fri, 13 Sep, 2019 at 1:12 PM
Why am I charged for failed calls?
Scenario: In the reports (or via Call details API), for an outgoing call that has ‘failed’ status (busy or no-answer as well), you still see a charge under...
Sat, 24 Jul, 2021 at 4:45 PM
How does the option “Distribute Calls Equally” work?
You might have noticed this feature in the Connect applet. The goal of this feature is to route an equal number of calls to all the agents in a group. ...
Tue, 30 Nov, 2021 at 9:33 PM