Advanced Configs

How do I dial a number via Exotel and connect it to an App Flow?
Prerequisite: A call flow(Call App).  Cash on Delivery Verification, Order Confirmation, Automated Surveys and Feedback are few of the examples of the u...
Tue, 9 Feb, 2021 at 10:24 AM
How can I request a voice over and where can I find my voice over recordings?
Note: Voice-over recordings are available only for Full paid accounts. If you are on a trial account, you can check out the list of pre-recorded voice messa...
Thu, 4 Feb, 2021 at 2:59 PM
I intend to play a dynamic audio message to my caller. How do I do it?
Many a time you may want to play out an dynamic audio file to the caller based on who's calling, when they are calling or based on their IVR inputs. In...
Fri, 6 Mar, 2020 at 10:17 AM
How do I popup a window in my CRM for an incoming call?
Exotel provides popup notifications for both incoming & outgoing calls. As soon as I come to office, I login to exotel and then I get notifications lik...
Thu, 7 Jan, 2021 at 2:39 PM
Record using a Phone: How to record an IVR audio using my phone?
You can use the "Record using my Phone" feature while adding audio prompts to your apps. Once you click on it, you'll see the foll...
Thu, 2 Oct, 2014 at 12:39 PM
Is passthru slowing my call flow?
When there a lot of Passthru's in your call app, there is a distinct possibility that your callers will have to wait more on call.  The reason is - ...
Mon, 3 Aug, 2015 at 4:27 PM
How do I identify exactly at which step the user hangs up?
Question:   How to configure the Passthru applet after hangup?  We would like to have a call back to our application after the user hangs up the phone, to ...
Tue, 27 Apr, 2021 at 3:48 PM
Audio library
There are a few pre-recorded good sounding audio files that you can play to your callers. These are generic, does not have any reference to your company nam...
Wed, 21 Apr, 2021 at 11:23 AM