Pricing, Billing & Payments

Amount not credited in my account
Question: I have paid X rupees. Amount is deducted from my bank account but not credited in my exotel account. What is happening? Answer: Recharging you...
Wed, 16 May, 2018 at 5:26 PM
Where will I get my billing and service disruption/downtime related notifications?
By default, all billing related communications happens to all the admins of your account. You can make an user an admin by following the steps here Bu...
Fri, 18 Oct, 2013 at 3:17 PM
What is TDS? How do I deduct TDS on my payments?
The concept of TDS was introduced with an aim to collect tax from the very source of income. As per this concept, a person (deductor) who is liable to make ...
Wed, 16 May, 2018 at 5:37 PM
Where can I find my Exotel Invoices in my account?
You can download all your invoices from the Exotel dashboard. Invoices are available only for paid accounts. How-to? Login to your Exotel account. ...
Thu, 5 Mar, 2020 at 11:27 AM
TDS Reconciliation
[FY 18-19]  You would have received an email regarding TDS deductions for FY 18-19 with the Subject “  {Important}{Exotel Notification}TDS Reconciliatio...
Fri, 10 Jan, 2020 at 4:03 PM
Validity Extension
Validity: These are pre-decided denominations that you can purchase which will extend your account's validity. If you purchase a pack that gives 6 mont...
Thu, 5 Mar, 2020 at 6:06 PM
Updated Billing Process (effective 1st April 2020)
We have recently made changes to the Billing process for all accounts. Previously, the rentals used to be charged pro-rata on a daily basis throughout the m...
Thu, 9 Apr, 2020 at 11:37 AM
What is the difference between Top Up, Validity and Upgrade, while making the payment?
To make an online payment, please visit http://my.exotel.in/pay. You will find the below screen once you enter the payment page. Please note tha...
Thu, 30 Apr, 2020 at 10:56 AM
What is the difference between a Tax invoice and a Payment receipt? Where can I download the tax invoice and the payment receipt from?
What is a Tax Invoice? Tax Invoice is generated at the end of each month determining the actual usage of services by each client. For instance, if the clie...
Thu, 30 Apr, 2020 at 11:04 AM