Reporting & Analytics
Your Call and SMS reports can be found under Admin-> Reports. Reports are available for download daily, monthly (on a billing cycle), or even for *cu...
Mon, 6 Mar, 2023 at 1:07 PM
Short video: You can find your SMS reports in the 'Reports' tab under Admin There are 4 types of Reports that are available in t...
Tue, 28 Mar, 2023 at 11:27 AM
Video: Let's say an agent makes an outbound call to your customer using the 'Call' button on your Exotel dashboard. First, Exotel dials...
Wed, 12 Apr, 2023 at 2:09 AM
The values in the "Direction" column of a call report are outbound-api and outbound-dial. An outgoing call performed via the API is known as ...
Tue, 7 Mar, 2023 at 6:41 AM
In order to get group/agent wise reports:- Step 1: 1. Please login into your Exotel account 2. On the left panel, under the ADMIN section, you will...
Mon, 6 Mar, 2023 at 1:33 PM
You can access your old reports by going to the "Reports" tab on the right panel. You can then set the dates you want the report for and even filt...
Mon, 6 Mar, 2023 at 1:03 PM
A short video: You can access your old reports by going to the "Reports" tab on the right panel. You can then set the dates you want the ...
Sun, 5 Mar, 2023 at 3:23 PM
Right now, all of your reports are available in a .csv format. You can open the reports in excel and spreadsheets once downloaded. For more info on Rep...
Thu, 2 Mar, 2023 at 1:38 AM
A short video: Along with the Call/SMS report, We have included the feature of getting call details for any particular user or group. And this is ...
Sat, 11 Mar, 2023 at 11:10 PM
Short video: The co-worker activity log, like the name suggests, helps you keep track of what your co-workers are up to. It helps you stay ...
Mon, 6 Jun, 2022 at 8:19 PM