Getting Started

What are your working hours for the Customer Happiness team?
Our support team works from Monday to Sunday around the clock. We are available for any support queries on all days at all times! So just pick up the phone ...
Fri, 6 May, 2022 at 12:22 AM
Who are citizens of the Gaulish Village?
Gaul is a region in Western Europe. Real people lived there but we are not talking about them. At Exotel, all our internal products & projects are named...
Thu, 2 Mar, 2023 at 1:34 AM
When will you resolve my query (or) answer my ticket?
Exotel support services policy Exotel’s Customer Happiness Team endeavors to provide its customers with the best Customer Support Services to ensure the...
Tue, 12 Dec, 2023 at 3:34 PM
Can I send emails to my customers with Exotel?
No, we are not a bulk mailer or a mass mailer service. We ourselves use Amazon's SES and have been very happy with their product.  Exotel uses email...
Mon, 6 Mar, 2023 at 1:23 PM
What happens when Rajnikanth calls the Exophone?
We respond that why are we to criticise Rajnikanth for his deeds as mere mortals. But hey, set up your call flow now in case he calls from an ExoPhone ...
Sun, 5 Mar, 2023 at 3:20 PM
Unable to login : Password reset
In case you forget your password or want to reset your password, you can use the 'Forgot Password' link on the login page. You will then be asked to...
Sat, 11 Mar, 2023 at 11:06 PM
How do I toggle my personal phone number on & off?
Short video: If you do not want to receive your Exotel calls, you can switch your number "OFF". So, calls coming to you through Exotel ...
Sat, 29 Jan, 2022 at 7:29 PM
Who do I pay call forwarding charges for my customer facing number to - my service provider or Exotel?
Video: Your Customer-Facing Number belongs to you. When you forward the calls to your ExoPhone, you will get the benefits of cloud telephony. How...
Sat, 15 Oct, 2022 at 3:40 PM
When will you answer my Ticket or Resolve my Query
Here's what you can expect from us (All time periods are working business hours)   Type How can we help you? Expect a response within... We hope to...
Fri, 10 Mar, 2023 at 11:50 AM
Why should we have a different Customer Facing Number (CFN)?
We advise none of our clients to use or advertise ExoPhones as their customer-facing numbers. the fact that Exotel does not own these numbers is the cause. ...
Thu, 23 Mar, 2023 at 9:09 AM