How do you arrive at the BillableDuration for outbound calls? : Exotel Support Center

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How do you arrive at the BillableDuration for outbound calls? Print

Modified on: Wed, 2 Jul, 2014 at 5:27 PM

Let's say your Agent makes an outbound call to your customer using the 'Call' button on your Exotel dashboard. First, Exotel dials the agent's phone (1st leg) and once s/he picks up the call, Exotel now calls your customer (2nd leg) and connects the two. Here an illustration of how we calculate the BillableDuration.

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How do you arrive at the BillableDuration for outbound calls? Print

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