Let's say an agent makes an outbound call to your customer using the 'Call' button on your Exotel dashboard. First, Exotel dials the agent's phone (1st leg), and once s/he picks up the call, Exotel now calls your customer (2nd leg) and connects the two. Here an illustration of how we calculate the BillableDuration.
How do you arrive at the BillableDuration for outbound calls? Print
Modified on: Tue, 18 May, 2021 at 1:40 PM
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