Let's say your Agent makes an outbound call to your customer using the 'Call' button on your Exotel dashboard. First, Exotel dials the agent's phone (1st leg) and once s/he picks up the call, Exotel now calls your customer (2nd leg) and connects the two. Here an illustration of how we calculate the BillableDuration.
How do you arrive at the BillableDuration for outbound calls? Print
Modified on: Wed, 2 Jul, 2014 at 5:27 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.