"Currently incoming SMS feature is not available"
Yes, you can! To do that you need an Exophone that supports incoming SMS. Get in touch with your Account Manager (Support widget on the bottom of your dashboard).
Once you have the ExoPhone:
1) Read this FAQ solution to set up your number.
2) Go to App Bazaar->'Installed Apps' tab and click on the 'Create SMS App' button on any existing app that you have
3) Drag and drop the 'Menu' applet in the "When an SMS message is received, what should we do?" section
4) Enter the keywords you want to check for and set up the flow for each keyword (similar to the menu applet in 'Voice applets')
If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888