When you ask for the money you deposited to be reclaimed, the amount you actually receive as a refund can be lesser than the balance shown on your Exotel account. There is typically a fixed processing fee associated with the refund (Rs. 200). Also, the balance added to your account through coupon codes and other promotional offers is not redeemable.


If the refund amount turns out to be less than Rs.500, the effort involved in raising a request, writing a cheque, sending it by courier, and updating the account when the amount is debited is not worth the effort. So, we don't refund amounts less than Rs. 500. We hope you understand.